RMS, a global hospitality platform, has announced its integration with GuestRevu, a guest feedback and reputation management platform. This collaboration aims to automate the collection of guest feedback throughout their stay, transforming it into AI-enhanced insights to improve service delivery and operational decision-making.
The integration allows GuestRevu to securely connect with reservation and guest-profile data within RMS. Surveys are automatically sent at key stages of the guest journey, including before arrival, during the stay, and after departure. Responses are consolidated into GuestRevu’s reporting dashboards, enabling operators to monitor sentiment, identify trends, and access AI-driven insights to enhance the guest experience.
As guest expectations evolve, hospitality operators face pressure to capture feedback swiftly whilst managing daily operations. Many properties still rely on manual processes, making it difficult to identify and address issues effectively. Cameron Gough, Chief Product Officer at RMS, stated, “Collecting feedback isn’t the challenge, acting on it is. By integrating with GuestRevu, we’re helping operators capture feedback at the right moments and turn it into something immediately useful.”
Chris Alexandre, Founder and CEO of GuestRevu, added, “By integrating with RMS, we’re making it easier for hoteliers to capture meaningful guest insight throughout the journey so they can spot opportunities sooner, address issues faster, and make more confident decisions.”
The integration is available to RMS customers globally and signifies a broader shift in hospitality technology, as operators increasingly combine operational systems with guest experience intelligence for a comprehensive view of property performance
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