Cathay Pacific has expanded its global partnership with Adyen, a leading financial technology platform, to enhance its payment processing capabilities across key markets, including Hong Kong, Australia, New Zealand, the United States, Japan, and India. This collaboration, which began in 2014, now includes direct acquiring services, significantly improving the airline's authorisation rates and reducing payment fees.
The partnership's recent expansion into India has already yielded a 10% increase in authorisation rates, demonstrating the effectiveness of Adyen's acquiring solution. Kinto Chan, General Manager Sales and Distribution at Cathay Pacific, emphasised the importance of a seamless shopping experience, stating, "By leveraging Adyen's single integration and trusted extensive global acquiring network, we can ensure our customers transact securely whilst allowing us to expand into our target markets with ease."
Adyen's President Asia Pacific, Warren Hayashi, highlighted the strategic nature of the partnership, noting, "By optimising authorisation rates across diverse geographies, we ensure more bookings take flight, helping Cathay achieve commercial growth on a global stage."
Adyen, known for its end-to-end payments capabilities and data-driven insights, continues to support leading companies like Meta, LVMH, and Uber. Cathay Pacific, a premium full-service airline and a founding member of the oneworld global alliance, aims to become the most loved service brand by enhancing customer experience through this partnership.
This expansion not only strengthens Cathay Pacific's global commerce strategy but also underscores Adyen's role as a strategic growth partner, poised to unlock new revenue streams for the airline
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